Refund Policy

At Insloom, we want you to be fully satisfied with our Service. This Refund Policy outlines the terms under which refunds are available for paid subscription plans.

1. Refund Eligibility

• We offer full refunds for subscription purchases within 3 days of the initial payment date.
• Refund requests submitted after the 3-day window are not eligible for a refund.
• Refunds apply to the initial subscription payment only — renewal payments follow the same 3-day window from each renewal date.

2. How to Request a Refund

To request a refund:

• Send an email to paramknowcode@gmail.com with the subject line "Refund Request."
• Include your account email address, the date of purchase, and the plan name.
• Refund requests are typically processed within 5–7 business days.

3. Subscription Cancellation

• You may cancel your subscription at any time through your dashboard or by contacting us.
• Cancellation takes effect at the end of your current billing period — you retain full access until then.
• Cancelling your subscription does not automatically trigger a refund for the current billing period.

4. Downgrades

If you downgrade to a lower-tier plan (including the Free plan), the change takes effect at the start of your next billing cycle. No partial refund is issued for the remaining time on the higher-tier plan.

5. Free Plans

The Free plan does not involve any payment. No refund is applicable for Free plan users.

6. Exceptional Circumstances

In rare cases (e.g., duplicate charges, billing errors, extended service outages), we may issue refunds outside the standard 3-day window at our sole discretion. Contact us to discuss your situation.

7. Payment Processing

All payments and refunds are processed securely by Dodo Payments as the Merchant of Record. Refund timelines may vary depending on your bank or payment provider.

8. Contact

For refund requests or billing questions:
Email: paramknowcode@gmail.com
Dashboard: app.insloom.com